Whenever you travel in another country, it's usually best to pay for everything by credit card. It's safer, it's got fraud protection, and it works at literally dozens of stores (I'm teasing ... most places I've been, you still need cash, but the cards still come in handy). Unfortunately, using a credit card with a foreign currency usually results in a small charge from the credit card company.
So, there's this fellow named Mike (his real name) who wanted to go to Costa Rica for about a month. His credit card had a charge for using foreign currency, and he wanted to avoid that charge, so he signed up for a Capital One Visa card. Unfortunately, because they're a suspicious bunch, they only gave him a $1000.00 credit limit. Mike needed a little more than that, so he asked if he could get the limit raised. "No," said CapitalOne. "You need to use it for about a year first." Okaaay, so what can he do? "Well, you could transfer a bunch of money into the account, which would effectively raise your limit." So that's what Mike did.
Oops, transaction rejected. Mike calls and ask what's wrong. "Oh, for amounts that big, you'll have to mail us a check," said Capital One. Greeeat, should have said that in the first place. By this time, Mike was getting a bit suspicious, and had them put notes on his account. Then he mailed them a check for $6000.00. And away they went to Costa Rica.
So, what happens? When he tries to use the card, he discovers the account has been frozen! Apparently, mailing them a check is a major breach of policy! "Read the notes on my account!" Well, the notes pretty clearly say that he was instructed to mail them a check. "So remove the hold!" No can do, that would be breaking the rules. "AAAAGGGGH!"
And so it ends, with him stranded in Costa Rica, selling pencils to tourists to try and get a boat ride home. Nah, just kidding, he went to his web site and posted the whole sordid tale. Within a few hours, the story had been posted to Reddit and made the front page. Maybe a few hundred thousand people read it. It also hit the online version of the Consumerist.
The guy in Costa Rica got a few calls offering support and money. And how they heard about it, I don't know, but Capital One pretty quickly removed the hold on the account and sent an explanatory email to the poor stranded traveler. He's being rather understanding, considering the circumstances. You can read a bit more detail here.
So there you go: the power of the Internet. Getting back at the big guys through flash mobs and all that. Actually, that's kind of the kicker of the whole thing: This happened today. Newspapers are getting rather thoroughly outpaced anymore. Fun, isn't it?
Subscribe to:
Post Comments (Atom)
3 comments:
Don't be messing with my newspapers! Just kidding, I read the online versions of the newspapers. And other online whatnot as well.
That is pretty darn awesome. Although, one could claim that because newspapers only come out once a day, and because they only have so much space, the medium forces information to be prioritized. Only the most important stories that affect the largest amount of people are published. The internet,however, is huge and can be as specific as one tourist in Costa Rica and his bank problems. The internet has speed and specificity, but getting a big picture of events from the internet is tricky. I often feel like I can't see the forest for the trees.
I love it when the good-guys win.
Post a Comment